Frequently Asked Questions

Ordering

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Email us at support@frenchielux.shop as soon as possible and we'll do our best to help.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Shipping

How long does shipping take?

Orders are processed in 1–3 business days. Delivery to the US typically takes 7–15 business days. See our full Shipping Policy for international timelines.

Do you ship internationally?

Yes! We ship worldwide. International delivery times vary by country — check our Shipping Policy for details.

Will I get a tracking number?

Absolutely. You'll receive a tracking number via email once your order ships, usually within 3–5 business days of ordering.

Products

How do I find the right size for my Frenchie?

Each product page includes a size guide specific to that item. We recommend measuring your dog's neck, chest, and back length before ordering. When in doubt, size up — Frenchies have wider chests than most breeds!

Are your products made for French Bulldogs specifically?

Yes! Everything at FrenchieLux is selected with the French Bulldog body in mind — wide chest, short snout, and sturdy build. We test for fit and comfort before adding anything to our store.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in original, unworn condition. To start a return, email support@frenchielux.shop with your order number.

What if my item arrived damaged or wrong?

We're so sorry if that happened! Email us at support@frenchielux.shop with a photo of the item and your order number. We'll send a replacement or issue a full refund — your choice.

AI Pet Portraits

How does the custom AI portrait work?

After purchasing, email us a clear photo of your Frenchie at support@frenchielux.shop along with your order number. We'll generate a custom portrait in your chosen style and email it to you as a high-resolution digital file within 3–5 business days.

Can I get a refund on a custom portrait?

Because portraits are custom-made, we don't offer refunds once the artwork is delivered. However, if you're unhappy with the result, reach out and we'll revise it until you love it.

Still Have Questions?

We're happy to help! Email us at support@frenchielux.shop and we'll get back to you within 1 business day.