Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking information once your order ships.

Shipping Times

We ship worldwide! Estimated delivery times are as follows:

• United States: 7–15 business days
• Canada & UK: 10–18 business days
• Australia & New Zealand: 10–20 business days
• Rest of World: 12–25 business days

Note: These are estimates. Occasional delays may occur due to customs, carrier volume, or weather conditions outside our control.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time. If you haven't received tracking info within 5 business days of ordering, please contact us.

Customs & Duties

International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in your order total.

Lost or Delayed Packages

If your package appears stuck or lost, reach out to us at support@frenchielux.shop and we'll do everything we can to make it right.